Refund Policy

Last Updated: 14.09.2026

1. Scope and Application

This Refund Policy governs the conditions under which refunds may be granted for digital products purchased through this website (the "Website"). The Website is operated by:

VertexPro Ltd.
Company Registration Number: [Company Registration Number]
Registered Address: [Registered Company Address]
Email: vertex.pro.main@gmail.com

This Policy applies exclusively to digital activation keys and other digital content supplied electronically. By completing a purchase on the Website, you confirm that you have read and accepted this Refund Policy.

2. Nature of Digital Products and Waiver of Withdrawal Rights

All products offered by VertexPro Ltd. are digital goods delivered electronically. Where applicable (e.g. under Article 16(m) of EU Directive 2011/83/EU on consumer rights), the statutory right of withdrawal does not apply to the supply of digital content not provided on a tangible medium once performance has begun with the consumer's prior express consent.

By placing an order and completing payment, you explicitly request immediate digital delivery, acknowledge that delivery begins shortly after payment confirmation, and confirm that you lose the right of withdrawal once the activation key has been delivered.

Accordingly, purchases become final upon successful delivery of the activation key, subject only to the limited exceptions set out below.

3. Circumstances Under Which Refunds May Be Granted

Refunds are strictly limited to cases where:

• The activation key is technically invalid
• The key has not been previously redeemed
• The key cannot be activated due to a verifiable defect not caused by user error
• The product materially fails to function as described, and this failure is confirmed after investigation

Refunds will not be granted for a change of mind or personal preference; accidental purchase of the wrong product; region restrictions clearly disclosed at the time of purchase; platform incompatibility; failure to meet minimum system requirements; attempted resale or transfer of the key; or account bans or platform restrictions imposed by third-party gaming services.

4. Submission of a Refund Request

Any refund request must be submitted within 14 calendar days from the date of delivery of the activation key, to vertex.pro.main@gmail.com. To allow proper verification, please provide:

• Order number or proof of purchase
• Email address used for the transaction
• The activation key in question (if applicable)
• A detailed description of the issue encountered
• Clear evidence demonstrating the defect (e.g. screenshots showing activation errors or platform rejection messages)

Incomplete requests may delay processing.

5. Verification Procedure

Upon receipt of a refund request, VertexPro Ltd. will review the submitted documentation, verify the activation status of the key with the distributor or supplier if necessary, and assess whether the issue qualifies under this Refund Policy. The Company reserves the right to request additional documentation or clarification.

A decision will typically be communicated within 7 calendar days from receipt of all required information. If fraudulent activity, misuse, or prior activation is detected, the refund request will be denied.

6. Refund Method and Processing

If a refund is approved, the reimbursement will be issued using the original payment method whenever possible. Processing time may vary depending on the payment provider, and any currency conversion differences or banking fees imposed by third parties are outside the Company's control. VertexPro Ltd. does not provide cash refunds or alternative compensation unless legally required.

7. Abuse Prevention

To protect the integrity of the platform, VertexPro Ltd. monitors refund patterns and reserves the right to refuse refund requests in cases of repeated abuse, suspend accounts associated with excessive or suspicious claims, and report fraudulent activity to payment providers or relevant authorities. Chargebacks initiated without prior contact may result in permanent account suspension.

8. Responsibility of the Customer

Customers are responsible for carefully reviewing product descriptions before purchase; verifying platform compatibility and regional restrictions; securely storing activation keys and purchase confirmations; and ensuring that their system meets technical requirements. Loss of activation keys due to user negligence does not qualify for a refund.